During a software update, you may come across PS4 error SU-42118-6.
When this error occurs the PS4 gets stuck in the restart loop so you cannot update it to the latest version.
You may get a black screen with the error code. Here is a detailed guide on how to solve this issue.
How Do You Fix PS4 Error SU-42118-6?
Follow this step-by-step guide when you encounter PS4 error SU-42118-6 to easily fix it.
1) Restart PlayStation 4
When you get error code SU-42118-6, first, restart the PS4 console.
A fresh restart can often fix the problem. Follow the steps given below to restart the gaming console:
- Turn off both the PS4 console and the controller. Wait for a couple of minutes.
- Then restart the PS4 console and then the controller. If you further see the error go to the next step.
2) Check the Ribbon Connection
If the ribbon connecting your gaming console and the Blu-ray drive is damaged, loose, or broken then also you can get the error code su-42118-6.
So make sure the ribbon is firmly connected. If you find any physical damage on the ribbon then replace it and check if this solves the issue.
3) Update The PS4
If after the above steps you still get the same PS4 error, then update the console via safe mode.
Follow the steps given below to update your PS4 via Safe Mode:
- Press the PS4 Power button and turn it off.
- Press & hold the Power button until you hear 2 beeps.
- Connect the console with the controller using a USB cable.
- From the controller, press the PS button and this will take the console to Safe Mode.
- Next, click on System Software Update and wait till the process gets finished.
- Reboot the PS4 and check if the problem is fixed. If not then go to the next step.
4) Initialize the PS4 Console using Safe Mode
Initializing the PS4 can also fix PS4 error code SU-42118-6.
Initialization deletes all the saved data on the PS4 and refreshes it.
So, back up your important data before you proceed. Make sure to initialize using Safe Mode as described in the above solution.
Now follow the steps as given:
- Use a USB drive and connect your PS4. Go to Settings and select System.
- Next, choose the Backup option and Restore option to Back up PS4.
- Select all your important data to backup. Then choose the Next option.
- Name your backup file and tap on the Backup option.
- From the PS controller, press the X button. Wait for the backup process to complete.
- Now, disconnect the USB device and open PS4 settings once again.
- This time select Initialization > Initialize PS4> Full.
- Follow the instructions given on-screen to finish the process.
- Try to launch the game again and if you see any further errors, go to the next step.
5) Set PS4 to its Default Settings
If the above steps did not fix the PlayStation 4 error, then restore the PS4 default settings.
This will take the PS4 to its default state and remove all the modifications.
These modifications may conflict with the PS4 software update and show errors.
Follow the steps given below to restore the PS4 to its default settings.
- Turn off the console and press & hold the Power switch till you hear 2 beeps.
- Connect the controller via USB device in the Safe mode.
- Press the PlayStation button to pair the console and select the Restore Default Settings option.
- Select the X button and Yes together, this will restore back the PS4 console to its default settings.
6) Contact PS Support Team
If nothing helps to fix the PS4 error, contact the PS Support Team.
Report the issue and follow the on screen instructions provided by them to fix it.
Frequently Asked Questions [FAQs]
Here are some relevant questions asked by the gamers having errors on their PS4:
- How do you fix error code SU on PS4?
To fix the error code SU on PS4, restart the PS4, check the Ribbon connection, update the PS4, initialize the PS4 and restore it to its default settings.
2. Why does PlayStation keep saying an error has occurred?
The PS4 keeps saying an error has occurred due to a broken or damaged ribbon connection, the conflict between the PS4 modifications and the latest updates, etc.
3. How do I fix corrupted software on PS4?
To fix corrupted software on PS4, delete the game and then reinstall it, update the PS4, initialize the SS4, hard reset the PS4, and clean the disc space.
If the above steps have helped you fix the PS4 error then send us feedback in the comments section provided below.
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