Friday, August 19, 2022

How To Fix NW 31297 2 Error On PS4

You get an NW 31297 2 error message when your PS4 cannot connect to the Wi-Fi network you are using.

Some users encountered the error while entering the Wi-Fi password on their gaming console. Even if the password is correct, this error may pop up.

Now, this is a quite common issue and can be dealt with easily. All you need to do is follow this step-by-step guide.

We have shown a VIDEO walk through at the end of the post for easy solution.

How To Fix NW 31297 2 On PS4?

Follow the solutions given below and fix the network connectivity issue.

1) Restart The PlayStation4

When you are having a network issue, first restart your gaming console.

Sometimes the resources are not loaded properly when you boot your PS4.

A fresh reboot will help to boot the resources correctly and fix the issue.

Follow the steps given below to restart the PS4 console:

  • From the DualShock controller, press & hold the PS button.
  • Use the D-pad to open the Power tab and then select the Restart PS4 option. Confirm by pressing the X button.

If you again get the PS4 NW 31297 2 error after a fresh restart, try the internet connection test.

2) Try Internet Connection Test 

Sometimes the connection may get interrupted temporarily. The network connection may be busy and this may cause the connectivity issue.

So, disconnect all other devices connected to your Wi-Fi and perform the internet connection test.

To do so, open PS4 Settings and select Network > Test Internet Connection.


3) Restart The Router

Restarting the router can often fix connectivity issues. So, restart the router and check to fix this can fix the error.

  • Unplug the router from the power outlet and wait for a few minutes.
  • Reconnect the power cable and turn on the router.
  • From your PS4 try to connect to the Wi-Fi.


Also, make sure that the router is close to the PS4 console and that there is no obstruction between them. Often other devices interfere and cause connectivity issues.

After making all the above-stated arrangements, if you again get the same error, then go to the next solution.

4) Configure The Network Settings

If you are still unable to connect to a wireless network, then configure the network settings once again. To do so follow the steps given below:

  • Open PS4 Settings and go to Network > Set Up Network Connection option.


  • Next select Wi-Fi > Easy > Choose your Wi-Fi Network.
  • Then enter the password and wait till PS4 connects to the Wi-Fi.

5) Update PS4

If you are using an outdated gaming console then also you may see PS4 error NW-31297-2 error.

As you do not have the access to the internet, so use a LAN cable for downloading and installing the latest updates.

After you are connected to the network follow the steps given below to update the console:

  • Open PS4 Settings and select System Software Update.


  • If there is any update available, select the Update  option.


  • Click on the accept button and follow the on-screen instructions to finish the updating process.

After updating the PS4 console, disconnect the LAN cable and try to connect to the Wi-Fi. If you again get the same error, then go to the next step.

6) Change DNS

If the above steps did not fix the problem then you can change the DNS settings on the PS4.

To do so, follow the steps given below:

  • Open the PS4 settings. Next, choose Select > Network > Set Up Internet Connection.


  • Choose to Use a LAN cable when the Wi-Fi connection is not working.


  • Next select Custom > Automatic. Next, select the Do Not Specify > Manual option.


  • Set the Primary DNS value to and the Secondary DNS value to


  • Next select Next > Automatic > Do Not Use option. Now check if the issue is solved, or else go to the next step.

7) Restore The PS4 To It Factory Defaults

Sometimes the configurations made in the PS4 settings can also trigger such errors.

So, restore your PS4 to its factory default settings and see if it fixes the problem.

Follow the steps given below to do so:

  • Open PS4 Settings and select the Initialization tab.
  • Choose the Restore Default Settings option.


8) Contact The PS4 Team

If no other step helped you to fix the NW-31297-2 PS4 error, contact the PS support team for help.

Report your problem to them and follow the instructions provided by the experts.

Frequently Asked Questions [FAQs]

  1. How do I fix error NW 31297 2 on PS4?

To fix NW 31297 2 on PS4, restart the PS4 console, try the network connection test, update PS4, change DNS, and restore PS4 to its factory default settings.

  1. Why does my PS4 say ‘Cannot connect to the network within the time limit’?

Your PS4 says ‘Cannot connect to the network within the time limit’ when the server takes too long to connect to your PS4 console.

This means the request for data sent to the server is not responded to within the pre-determined time.

  1. How to fix it when PS4 won’t connect to Wi-Fi?

When pS4 won’t connect to Wi-Fi, check the PS server status, restart the router or the modem, re-enter the Wi-Fi password, change DNS settings, and set the PS4 to its default factory settings.

Closing Words

So, that’s it. Let us know if the above methods helped you to fix NW 31297 2 error on PS4. For further details contact us in the comments section provided below.

Sanchita Das
Sanchita Das
Creative and focused. Always ready to learn new techniques and improvise accordingly. Loves to meet new challenges and explore new possibilities.

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