Monday, July 4, 2022

Fix: Your Computer’s Trusted Platform Module Has Malfunctioned Error

Trusted Platform Module or TPM is a chip that stores your confidential information like encryption keys, passwords, certificates, or personal information.

TPM secures your system’s hardware using the integrated cryptographic keys.

So, if something went wrong and your computer’s Trusted Platform Module has malfunctioned, you must take quick actions to repair it so that this security measure further authenticates your computer.

Also read: What To Do If TPM Device Is Not Detected? [Solved]

What To Do If Your Computer’s Trusted Platform Module Has Malfunctioned?

Follow the methods given below if your computer’s Trusted Platform Module has malfunctioned and fix the problem.

1) Enable or Disable TPM

When TPM or Trusted Platform Module has malfunctioned, first enable or disable the service. To do so, follow the steps given below:

  • Launch Run utility by pressing Win + R keys on your keyboard.
  • Enter tpm.msc in the dialog box and press the Enter key.

tpm_msc_run_command

  • Go to the Action Panel and turn TPM off.

Reboot your PC and check if this has solved the issue. If you still find there is a problem, follow the next solution.

2) Clear TPM

Clearing the TPM keys from Windows security can also fix the problem when your computer’s Trusted Platform Module has misfunctioned.

So, follow the steps how to clear TPM keys:

  • Go to the Start Menu and enter Windows Security in the search box.
  • Select the first option and click on the Device Security option.

device_security_option

  • Next click on the Security processor details option.

security_processor_details

  • Next click on the Security processor troubleshooting option.

security_processor_troubleshooting

  • Select the Clear TPM option and then restart your PC and check this should solve the problem.

clear_tpm_option

3) Prepare the TPM

Prepare the TPM service and check if it helps when Trusted Platform Module has malfunctioned. Check the process to do it:

  • Launch Run utility by pressing Win + R keys on your keyboard.
  • Enter tpm.msc in the dialog box and press the Enter key.
  • From the right-side panel select Prepare your TPM.

prepare_the_tpm

Check the on-screen prompts and confirm your action. Give your device a fresh restart.

4) Turn off Hyper V

Now if the above processes did not help to fix TPM service then disable Hyper-V.

If you are using multi-operating systems and using Hyper-V to run these OS as virtual machines on your Windows, then disable Hyper-V.

Then check if this can help you when your computer’s Trusted Platform Module has malfunctioned.

Follow the steps to do so:

  • Go to the Search Menu and enter Control Panel in the search box.
  • Click on View by and select Category. Next click on the Programs option.

programs_control_panel

  • Next click on the Turn Windows Features on or off option.

turn_windows_features_on_or_off

  • Scroll down and find the Hyper-V option and uncheck the box.

disable_hyper_v

  • Click on the OK button and save the changes. Restart your PC and see if this solves the problem.

Closing Up

Hope the above steps helped you when your computer’s Trusted Platform Module has malfunctioned.

Come up with your ideas and questions in the comment section given below ad stay connected.

Sanchita Das
Sanchita Das
Creative and focused. Always ready to learn new techniques and improvise accordingly. Loves to meet new challenges and explore new possibilities.

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